Managed Support & Maintenance
Ongoing support, fixes and development after a system is already live, for applications ETECHTICS built, or any existing codebase.
Support That Continues After Launch
Managed Support & Maintenance covers the ongoing work that keeps a live application dependable, resolving issues, keeping dependencies current, and continuing development as needs change.
This is the general, framework-independent version of ongoing support; framework-specific versions exist for ASP.NET Zero applications on their own pages.
What We Provide
Bug Resolution
Diagnosing and resolving issues in a live application, quickly and safely.
Dependency & Version Upgrades
Keeping frameworks and dependencies current over time.
Ongoing Development
New features and improvements as part of the same relationship.
Technical Improvements
Addressing technical debt and improving the application over time.
Common Situations
A Live Application With No Support Coverage
A system that's live but has no one actively maintaining it.
An Original Team That's Moved On
A codebase whose original developers are no longer available.
A Backlog of Fixes and Requests
Known issues and requests never prioritised.
Dependencies Falling Out of Date
An application that's fallen behind on routine upgrades.
How Ongoing Support Works
A repeatable cycle that keeps a live application dependable over time.
Learn the System
Get familiar with the existing codebase, however it was originally built.
Triage & Prioritise
Assess incoming issues and requests, and agree what to work on first.
Resolve & Improve
Fix issues, apply upgrades, and make technical improvements.
Test Before Release
Validate every change carefully before it reaches the live application.
Review & Continue
Revisit priorities regularly as the application's needs evolve.
How We Approach Support Engagements
Discover
Understanding the existing application and its history before agreeing on scope.
Design & Build
Working within the application's existing conventions and architecture.
Validate
Testing every fix and improvement carefully before it goes live to users.
Release & Support
Releasing changes, then continuing the cycle as an ongoing engagement.
Why ETECHTICS for Managed Support & Maintenance
Ongoing support scoped to what an application actually needs.
Works on Any Codebase
Support that starts by understanding the application, whoever built it.
Fixes and Features Both
New features and improvements delivered alongside bug resolution, not instead of it.
No Fixed, One-Size Tier
Scope and response expectations agreed for each engagement, not a fixed package.
Continuity Over Time
A long-term relationship that keeps building familiarity with your codebase.
Related Engineering Capabilities
Managed Support & Maintenance FAQ
What does Managed Support & Maintenance cover?
Ongoing support, bug fixes, and continued development for an application after it's already live, whether or not ETECHTICS built it originally.
Is this the same as the ASP.NET Zero Support & Maintenance page?
No. That page covers ongoing support specifically for applications built on ASP.NET Zero. This page is the general, framework-independent version.
Do you offer a fixed support-level agreement?
Support scope and response expectations are agreed per engagement rather than sold as one fixed, one-size-fits-all tier.
Can you support an application you didn't build?
In most cases, yes, after getting familiar with the existing codebase before taking on ongoing responsibility for it.
Is this only bug fixes, or can new features be added too?
Both. Alongside fixes, ongoing development and new feature work is a normal part of a support engagement, not an exception to it.
Need Ongoing Support for a Live System?
Tell us about the application, we'll tell you what an ongoing engagement looks like.