UX Audit
Find usability gaps and remove friction with an expert-led review of where users get stuck, confused or drop off.
Find Where Users Get Stuck
A UX audit is an expert-led review of your application’s key flows, screens and interactions. It identifies where users are likely to get stuck, confused or drop off, and why.
The result is a clear list of usability issues with recommended fixes, ordered by impact. It isn’t presented as formal, moderated user research unless that is specifically scoped and delivered.
- Navigation and information structure
- Forms, onboarding and key tasks
- Consistency and accessibility basics
- Clear, prioritized recommendations
What a UX Audit Covers
Key Flow Review
Step-by-step review of the user tasks that matter most to your business.
Heuristic Evaluation
Screens checked against established usability principles.
Consistency Check
Inconsistent patterns, labels and components across the product.
Accessibility Basics
Common contrast, labelling and keyboard navigation issues.
Common Situations
Users Drop Off
People abandon a flow and it isn’t clear where or why.
Support Requests Pile Up
The same “how do I…?” questions keep arriving.
The Product Feels Cluttered
Features have been added faster than the design has evolved.
Before a Redesign
An evidence-based starting point for a redesign.
How a UX Audit Works
Goals & Users
Agree who the users are and which tasks matter most.
Flow Review
Walk through each key flow and screen in detail.
Findings
Document issues with screenshots and context.
Recommendations
Suggested fixes, ordered by impact and effort.
Design Support
Help designing and implementing the changes.
How We Approach a UX Audit Engagement
Discover
Understanding the system and what is prompting the engagement.
Scope
Agreeing exactly what will be reviewed or changed, and how.
Deliver
Carrying out the work against the agreed scope.
Support
Handing over results and staying available afterwards.
Why ETECHTICS for UX Audits
Usability findings your team can act on.
Expert-Led Review
Experienced designers review your real product, not a mock-up.
Actionable Findings
Each issue comes with context and a suggested fix.
Design and Build Together
Our designers and engineers can implement the changes.
Honest Scope
Clear about what was reviewed and how.
Related Services
UX Audit FAQ
What is a UX audit?
An expert-led review of your application’s key flows and screens that identifies usability problems and recommends fixes.
Does a UX audit involve real user research?
Not by default. It is an expert review; moderated user research can be added if it is specifically scoped.
What do we receive at the end?
A prioritized list of usability issues with screenshots, context and recommended changes.
Can you implement the recommended changes?
Yes. Our designers and engineers can implement the fixes, or support your own team.
Users Getting Stuck Somewhere?
Tell us about your product and its key flows and we’ll get back to you.